Privacy Policy

1. Introduction

Social Media Poster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media scheduling service. This policy should be read in conjunction with our Terms of Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account
Subscribe to our service
Contact us for support
Connect your social media accounts

This information may include:

Name and email address
Payment information (processed securely through third-party providers)
Social media account information and access tokens
Profile information from connected social media accounts

2.2 Content Information

We collect and store:

Posts and content you create through our service
Media files (images, videos) you upload
Scheduling information and preferences
Analytics and performance data from your posts

2.3 Technical Information

We automatically collect certain technical information, including:

IP address and location data
Browser type and version
Device information
Usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

Service Provision: To provide and maintain our social media scheduling service
Account Management: To create and manage your account
Content Publishing: To post your content to connected social media platforms
Communication: To send you service-related notifications and updates
Analytics: To analyze usage patterns and improve our service
Customer Support: To provide technical support and respond to inquiries
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Social Media Platforms

We share your content and associated data with the social media platforms you connect to our service, as necessary to publish your posts and retrieve analytics.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our service, including:

Cloud hosting providers
Payment processors
Analytics providers
Customer support tools

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or government investigations.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

Enterprise-Grade Security

We employ bank-level security measures to protect your data, including SOC 2 compliance and regular security audits.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure data storage practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your data when:

You delete your account
Your subscription expires and you don't renew
We are required to do so by law
The information is no longer necessary for our business purposes

7. Your Rights and Choices

Your Data, Your Control

You can exercise your data rights at any time through your account settings or by contacting our privacy team.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Rectification: Request correction of inaccurate information
Erasure: Request deletion of your personal information
Portability: Request transfer of your data to another service
Restriction: Request limitation of processing
Objection: Object to certain types of processing

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings, though this may affect some functionality of our service.

9. Third-Party Links and Services

Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "last updated" date.

13. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to be informed about data processing
Right to withdraw consent at any time
Right to lodge a complaint with supervisory authorities
Right to data protection impact assessments

14. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

Privacy Protection